I got a new phone Monday and forgot my Facebook password. I've been trying for * days n...

GetHuman2604153's Report a Problem issue with Facebook from March 2019

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Help with my Facebook issue
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The issue in GetHuman2604153's own words
I got a new phone Monday and forgot my Facebook password. I've been trying for * days now to recover it and access my profile. I've requested emails and text verification and never receive either. I've followed their steps for sending a pic of my driver's license as well as a live photo of me holding a sign with a code on it. No responses ever and I still can't get in to my Facebook. I want a text or email stating how to verify its me and access my account.
GetHuman2604153 did not yet indicate what Facebook should do to make this right.
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Report a Problem issue
Reported by GetHuman2604153
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 412118 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2604153 started working on this issue
Mar 30th 3:32pm
GetHuman2604153 indicated the issue is not fixed yet.
Mar 30th 7:40pm