My facebook account has been hacked, I have tried everything possible to get it back an...

GetHuman2641246's Recover Hacked Account issue with Facebook from March 2019

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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Before contacting them, items GetHuman2641246 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2641246's own words
My facebook account has been hacked, I have tried everything possible to get it back and recover it and nothing has worked. my facebook name is claudia deecarvalho, and my email for that account used to be "*****@***.com" but I came to a realization that my email was changed to 'ya*******@gmail'AND I DO NOT HAVE ACCESS TO THAT EMAIL, i noticed these changes were made in the first week of March and my phone number for recovery has also been removed. there is nothing I can do to get back to my page? I have personal documentation I have sent to family members and do not want anyone to get a hold of it. I have been trying for a month now to get back and nothing has worked. I submitted my ID but they claim that it is not me. There was no security question so I am extremely confused. please help me. I could answer any questions you want me to associated with that account.
GetHuman2641246 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2641246
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 412099 others
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Timeline
GetHuman2641246 started working on this issue
Mar 30th 3:18pm