I cannot access my facebook account. Fb is sending a reset code to my mobile phone. It...

GetHuman-babsmc's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-babsmc's own words
I cannot access my facebook account. Fb is sending a reset code to my mobile phone. It is not coming through for some reason (** hours trying). *I also have a different current email address (not the same one that I had when I set up the fb account).*What other options are available to me?*Thank you.*Barbara McEachin****.***.****
GetHuman-babsmc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-babsmc fixed the problem
I called my mobile phone carrier and explained that I was not receiving the reset code from FB. The tech support rep resolved the problem in * minutes by making an adjustment in the messaging feature. I would suggest calling your phone carrier rather than FB customer service.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-babsmc
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman-babsmc shared how to fix
Seen by 25 customers so far
Similar issue to 411966 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-babsmc started working on this issue
Mar 30th 12:53pm
GetHuman-babsmc indicated the issue is not fixed yet.
Mar 30th 11:50pm
GetHuman-babsmc indicated the issue is not fixed yet.
Mar 30th 11:53pm
GetHuman-babsmc indicated the issue is not fixed yet.
Mar 30th 11:53pm
GetHuman-babsmc indicated the issue is not fixed yet.
Mar 31st 12:00am
GetHuman-babsmc confirmed the issue is fixed. Hooray!
Mar 31st 2:17pm