Having trouble accessing my old Facebook account that I had before my ex-husband change...

GetHuman-folveda's customer service issue with Facebook from March 2019

411906 similar
0 following
Help with my Facebook issue
GetHuman-folveda's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-folveda will want to follow the link below to head to their help center. We will check on GetHuman-folveda later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-folveda's own words
Having trouble accessing my old Facebook account that I had before my ex-husband change my password and deleted the emails and phone number off of the account so I wouldn't be able to get back in it when I got out and I would like to recover the account to retrieve photos that I have with my kids and my mother the FB account email is Felicia.hernandez.*** I would like a temporary password or email to reset my password for the account
GetHuman-folveda did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-folveda fixed the problem
We are waiting for GetHuman-folveda to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-folveda fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-folveda
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 411906 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-folveda started working on this issue
Mar 30th 11:21am
GetHuman-folveda indicated the issue is not fixed yet.
Mar 31st 7:11pm