Hi, My friend’s Facebook account was hack by someone and they take that account to get...

GetHuman2639798's customer service issue with Facebook from March 2019

9 views
 | 
286 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2639798's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2639798's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2639798 will want to follow the link below to head to their help center. We will check on GetHuman2639798 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2639798 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2639798's own words
I was try to get back my old email password but I was not able to get it, therefore I was not able to change the password ... Hi, My friend’s Facebook account was hack by someone and they take that account to get personal information such as mobile phone number and request to send ON-time-password (OTP), this may cause my Facebook friend to loss their money from deducting throughly their phone. Besides, she also has created a new Facebook account but just only use for few minutes that account also cannot be used.**I whish to closed the Facebook account with the login id: *****@***.com. Therefore, it might not go to ask My Facebook friend ‘a personal information...**Hope you all can help with this issues, thanks in advance...**You may contact me through email: *****@***.com
They use my Facebook account to require phone number and get OTP code, this may deduct my friend phone credit...
If it’s possible to get back my account, if there are no ideas or sulution to get back my account, I wish Facebook helper may help me closed this account temporary...
I was started my Facebook since **** (* years ago)
I have an issue with Facebook too
How GetHuman2639798 fixed the problem
We are waiting for GetHuman2639798 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2639798 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2639798
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 286 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2639798 started working on this issue
Mar 30th 10:00am