I got a notification the other day saying that I was temporarily locked out of my Faceb...

GetHuman-bubbabl's Recover Hacked Account issue with Facebook from April 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-bubbabl's own words
I got a notification the other day saying that I was temporarily locked out of my Facebook because it had been hacked and I needed to verify my identity. It said that I was logged in from a PS* located in Norfolk, Va. As I am located in Pa, no, this was not me. So I tried to regain access but cannot remember my current password. I attempted to get a reset code through my email listed on my Facebook account but no longer have access to that account, nor do I have the same mobile phone number so I cannot receive a code this way. I do not know how else I could gain access, but have many photos that can't be duplicated from a deployment overseas, and family members I can no longer reach through messenger. Any solution to this problem would be greatly appreciated. Thank you.

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Recover Hacked Account issue
Reported by GetHuman-bubbabl
Apr 17th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 438182 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-bubbabl started working on this issue
Apr 17th, 2019 1:58am