My name is Robert V Anderson from Hartland, MI. My email address is personal My phone...

GetHuman2617522's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2617522's own words
My name is Robert V Anderson from Hartland, MI. My email address is personal My phone number Two days ago a person from Lagos, Nigeria hacked my FB page. This person managed to change the email address to their made up email address. He also changed the phone number and the password. I can not regain control because when I try FB wants to send the code to the new email that was created namely, their made up email address Can you help me get my page back? This scammer is trying to get people to send cash in exchange for a grant from the FB page "The Trust Community Foundation. They claim they will send a grant. As an example Send three thousand $ and they will send a $one hundred fifty thousand grant if your a senior citizen. Thank you!
GetHuman2617522 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2617522 fixed the problem
I finally got to the page that I could put an alternative email address. FB then asked for an ID as either a driver's license or a passport. I scanned and uploaded by license for both sides. Initially, it would not accept my download as it was too small. I then went back to my computer and right clicked on my license. After browsing thru the selections, I finally tried the edit. It then came up one option that I could crop my license and expand it by choosing the pixel button to enlarge it to **** X **** pixels which is the size requirement. I was then able to also do the back side and they were both accepted. The FB website then responded that I should get a reply within ** hours. Another method I used was taking a picture of my license with my cell phone and emailed it to my own email address. I then went to my email and right clicked both pictures as "save my image" which then uploaded it to my computer. Either way you would use the same method to get the driver's license downloaded to the FB's "recover your FB page".
Please help with my Facebook issue
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Facebook

Recover Hacked Account issue
Reported by GetHuman2617522
Mar 29th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
GetHuman2617522 shared how to fix
Seen by 8 customers so far
Similar issue to 410684 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2617522 started working on this issue
Mar 29th 5:19pm
GetHuman2617522 shared this issue with friends on Facebook
Mar 29th 5:20pm
GetHuman2617522 indicated the issue is not fixed yet.
Mar 29th 10:59pm
GetHuman2617522 confirmed the issue is fixed. Hooray!
Mar 30th 7:00pm