I opened up my facebook Mid-March and had ** friend requests. I realized the problem a...

GetHuman2631294's Recover Disabled Account issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman2631294's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2631294 will want to follow the link below to head to their help center. We will check on GetHuman2631294 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2631294's own words
I opened up my facebook Mid-March and had ** friend requests. I realized the problem and tried to fix it and ended up with a duplicate account. I have gone in to deactivate both accounts and then activate the correct account and the Timeline remains black and I can't get in. I have tried everything including having a tech repair man come over ($**) and he can't figure it out. I have read all the help pages, confirmed my indemnity with a pictures and nothing worse. Please tell me what do to. Pam Burton
GetHuman2631294 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Disabled Account issue
Reported by GetHuman2631294
Mar 29th, 2019 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 585 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2631294 started working on this issue
Mar 29th 11:58am
GetHuman2631294 indicated the issue is not fixed yet.
Mar 29th 5:38pm
GetHuman2631294 indicated the issue is not fixed yet.
Mar 29th 5:41pm
GetHuman2631294 indicated the issue is not fixed yet.
Apr 1st 1:42pm