Basically my client is having a major issue with one of your apps. Instagram is constan...

GetHuman2625035's Report a Problem issue with Facebook from March 2019

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The issue in GetHuman2625035's own words
Basically my client is having a major issue with one of your apps. Instagram is constantly taking her account down with no reason. I am contacting your company on her behalf. To give you a little insight in to what has been occurring the past four months, I will start with the little minuscule issues and work my way down the list. The first issue is her account has been wrongful terminated on several different occasions. Secondly my client has never, nor has she ever terminated the guideline that she agreed to when signing up for your service. After speaking with her we both came to a solid agreement that Instagram is wrongfully and unjustly targeting her. Another issue that is a very serious problem is the fact that other people are impersonating her and tarnish her reputation as a public figure. They make fake accounts pretending to be her to solicate unknowing individuals and scam them out of money for sexual favors. After reading the terms and conditions set forth by your company I am ***% positive that is a breach of your community guidance. under the section FOLLOW THE LAW it simply states: Instagram is not a place to support or praise terrorism, organized crime, or hate groups. Offering sexual services, buying or selling firearms and illegal or prescription drugs (even if it’s legal in your region) is also not allowed. Remember to always follow the law when offering to sell or buy other regulated goods. Accounts promoting online gambling, online real money games of skill or online lotteries must get our prior written permission before using any of our products.*We have zero tolerance when it comes to sharing sexual content involving minors or threatening to post intimate images of others." After reading these rules Instagram has failed to uphold their zero tolerance notion because as previously stated my client has on multiple occasions complained about such issues, and nothing was done to fix the situation. Also she went through the necessary steps to make her name a brand and business. Both LLC and trade mark. which means her Instagram is also a business not just a personal page for picture. This inconvenience has infringed on her trade mark, LLC and business. The other accounts impersonating her are able to stay active and sell pictures of her without her consent and also fake merchandise. We just want someone to help us fix this situation and we cant even get a reply back. I think its very unprofessional that your platform is the only one that doesn't take this serious because we have had similar issues with other social media platforms and it was taken care within * hours. Why has it been over four months and nobody has even tried to reach out? We have sent multiple emails and phone calls to get this resolved and nobody had tried to reach out to fix the situation. **Best Regards,*Brilliantly Divine Team
GetHuman2625035 did not yet indicate what Facebook should do to make this right.
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Facebook

Report a Problem issue
Reported by GetHuman2625035
Mar 29th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 67 others
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Timeline
GetHuman2625035 started working on this issue
Mar 29th 2:38am