I have an account, established over ** years, that was completely taken over. ID is Gr...

GetHuman-thegrady's Recover Hacked Account issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman-thegrady's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thegrady will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-thegrady can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-thegrady's own words
I have an account, established over ** years, that was completely taken over. ID is Grady Selby. I set up another with the same name, directly after the event. The hacker told me on messenger, yes I have the screenshots of the conversation, that if I want my profile back, it will cost me $***.*Then he reported the new profile and had it shut down. This was * days ago and I still have yet to hear from FB on this matter. I have uploaded my ID, contacted the FTC, FBI, and an attorney on this matter.*Now this person threatened my son, Kaleilani Neves. I confronted him and he has blocked him as well.*This is gone too far and I am looking at going after Facebook for allowing these hackers to roam freely on their "secure" site.*Sincerely,*Grady Selby

GetHuman-thegrady did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-thegrady
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 70 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-thegrady started working on this issue
Mar 28th, 2019 10:02pm
GetHuman-thegrady indicated the issue is not fixed yet.
Apr 1st, 2019 8:45pm
GetHuman-thegrady indicated the issue is not fixed yet.
Apr 1st, 2019 8:48pm

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