I was on Facebook yesterday and clicked on a link which evidently was either a hacker o...

GetHuman2619186's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2619186's own words
I was on Facebook yesterday and clicked on a link which evidently was either a hacker or a virus and it locked me out of Facebook and messenger I sent my ID to Facebook and no one has contacted me they said the inbox is too full I was able to get back into my messenger this morning but I'm still not able to get into my Facebook I have reset my password they have an old email address it will not let me log in with my phone number or my up-to-date email I do need help with the situation
GetHuman2619186 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2619186
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 408375 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2619186 started working on this issue
Mar 28th 8:53pm
GetHuman2619186 indicated the issue is not fixed yet.
Mar 29th 9:47pm