I am a singer songwriter who recently posted a video of an original song. I received a...

GetHuman-horsepuc's Report a Problem issue with Facebook from March 2019

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The issue in GetHuman-horsepuc's own words
I am a singer songwriter who recently posted a video of an original song. I received a notification from Facebook that the video was being muted because it "may contain music that belongs to someone else". I own all of the rights to the song that was posted and so am trying to contact someone who can fix this. Given that I use Facebook to promote my music, having the option to post videos is important to me. So far there is seemingly no way to get in touch with anyone - I tried the help center (not helpful at all), tried messaging Facebook through their "facebook page" (no response), tried an e mail that I found (yet again no answer), tried calling the phone number (they don't answer the phone at all) and so am totally at a loss of what to do. The song is one I recently posted as a sponsored post - and was wanting to sponsor it again but of course can't as there is no sound. Can you help?
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Report a Problem issue
Reported by GetHuman-horsepuc
Mar 28th, 2019 - 22d ago
I have an issue with Facebook too
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GetHuman-horsepuc started working on this issue
Mar 28th 5:29pm