I am a singer songwriter who recently posted a video of an original song. I received a...
GetHuman-horsepuc's Report a Problem issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-horsepuc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-horsepuc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-horsepuc will want to follow the link below to head to their help center. We will check on GetHuman-horsepuc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-horsepuc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-horsepuc's own words
I am a singer songwriter who recently posted a video of an original song. I received a notification from Facebook that the video was being muted because it "may contain music that belongs to someone else". I own all of the rights to the song that was posted and so am trying to contact someone who can fix this. Given that I use Facebook to promote my music, having the option to post videos is important to me. So far there is seemingly no way to get in touch with anyone - I tried the help center (not helpful at all), tried messaging Facebook through their "facebook page" (no response), tried an e mail that I found (yet again no answer), tried calling the phone number (they don't answer the phone at all) and so am totally at a loss of what to do. The song is one I recently posted as a sponsored post - and was wanting to sponsor it again but of course can't as there is no sound. Can you help?
GetHuman-horsepuc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-horsepuc fixed the problem
We are waiting for GetHuman-horsepuc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.