I am a singer songwriter who recently posted a video of an original song. I received a...

GetHuman-horsepuc's Report a Problem issue with Facebook from March 2019

1 view
 | 
408146 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-horsepuc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-horsepuc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-horsepuc will want to follow the link below to head to their help center. We will check on GetHuman-horsepuc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-horsepuc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-horsepuc's own words
I am a singer songwriter who recently posted a video of an original song. I received a notification from Facebook that the video was being muted because it "may contain music that belongs to someone else". I own all of the rights to the song that was posted and so am trying to contact someone who can fix this. Given that I use Facebook to promote my music, having the option to post videos is important to me. So far there is seemingly no way to get in touch with anyone - I tried the help center (not helpful at all), tried messaging Facebook through their "facebook page" (no response), tried an e mail that I found (yet again no answer), tried calling the phone number (they don't answer the phone at all) and so am totally at a loss of what to do. The song is one I recently posted as a sponsored post - and was wanting to sponsor it again but of course can't as there is no sound. Can you help?
GetHuman-horsepuc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-horsepuc fixed the problem
We are waiting for GetHuman-horsepuc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-horsepuc fixes it.
This email address isn't valid

Facebook

Report a Problem issue
Reported by GetHuman-horsepuc
Mar 28th, 2019 - 22d ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 408146 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-horsepuc started working on this issue
Mar 28th 5:29pm