Recently while trying to open my Facebook on my cell phone I received a security check...

GetHuman-hi_yfm's customer service issue with Facebook from March 2019

13 views | 408096 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hi_yfm will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hi_yfm can let us know if they help or not.
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The issue in GetHuman-hi_yfm's own words
Recently while trying to open my Facebook on my cell phone I received a security check prompt. I followed the steps it sent me a code I enter the code it should Facebook then it went back to the security check page. I again had it sent to me and it was the same security number as before and when I entered it it told me it was invalid. This is affecting my home computer and my cell phone Facebook messenger and Facebook. I have contacted Facebook about this several times at one time I received an email telling me to follow the link and click the button and it would unlock it I did so and I'm still having a problem it didn't fix anything. I tried to follow the instructions to have a friend help me open it and several friends have told me they cannot even find me on Facebook at this time. I also have a page for my ordained minister business and it is missing as well. I am unsure if I was hacked or what the problem is, but I need it resolved as soon as possible.

GetHuman-hi_yfm did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-hi_yfm
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 408096 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-hi_yfm started working on this issue
Mar 28th, 2019 4:44pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:26pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:28pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:30pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:31pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:31pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Mar 29th, 2019 5:32pm
GetHuman-hi_yfm indicated the issue is not fixed yet.
Apr 2nd, 2019 6:07pm

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