I run a business page, Sports Gallery Authenticated. We are trying to set up a shop ta...

GetHuman-camkelle's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-camkelle's own words
I run a business page, Sports Gallery Authenticated. We are trying to set up a shop tab so people can see our items and check out on our website. However, there was no option to check out on the website so we went through the six steps of setting up the shop tab to check out on Facebook. Now, we have one item that is live but it is only visible to admins of the page and not the general public. What we'd really like to do is link items to Facebook so people can check out on our website and not Facebook. I have seen videos online that do this, but I cannot figure out how to do it on our page. Thank you in advance for your help.
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Facebook

Customer service issue
Reported by GetHuman-camkelle
Mar 28th, 2019 - 23d ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 408042 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-camkelle started working on this issue
Mar 28th 4:03pm
GetHuman-camkelle indicated the issue is not fixed yet.
Mar 31st 8:37pm