need help verifying my identity so i can get back in my account!

GetHuman2616558's Recover Disabled Account issue with Facebook from March 2019

58 views | 407946 similar | 0 following
Help with my Facebook issue
GetHuman2616558's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2616558 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2616558 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2616558's own words
log in! ... my account was disabled, the username is Robb Teneo and the email login is *****@***.com, my other emails are *****@***.com and *****@***.com. I was releasing a music video that night on Youtube and messaged a ton of friends (all of which I've met before and who are aware of my music). they disabled my account stating that they needed to verify my identity since there was suspicious activity on the account. it gives me the option to recover it, but only through a cell phone number that i dont own anymore! i moved to china on january *st of this year and now i have a chinese number, the other one was (***) *** - ****, an american number. i have no way of receiving the code now, and its the only option, i need my account for many reasons outside just the obvious. my facebook music fan page is associated with that account, and i can't buy instagram ads to promote my music without access to the facebook account that is associated with it! please help!!
that i dont have access to that phone number anymore, and i dont know what to do!
i need access to my account!
ive had a facebook for years on years!
ive tried every avenue!
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Facebook

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Recover Disabled Account issue
Reported by GetHuman2616558
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 58 customers so far
Similar issue to 407946 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2616558 started working on this issue
Mar 28th, 2019 2:36pm
GetHuman2616558 indicated the issue is not fixed yet.
Mar 29th, 2019 4:00pm
GetHuman2616558 indicated the issue is not fixed yet.
Apr 1st, 2019 3:24am