hello, last april i had to change my email and password on an account because i was fle...

GetHuman2615917's Recover Hacked Account issue with Facebook from March 2019

29 views | 407806 similar | 0 following
Help with my Facebook issue
GetHuman2615917's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2615917 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2615917 can let us know if they help or not.
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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2615917's own words
hello, last april i had to change my email and password on an account because i was fleeing abuse. I have not signed in for a year for fear of my location comming on and now i want to just deactivate the account but i can not log in, so i tried to recover my password but it led me to realize the email i made just for that account has been hacked, the passwords changed and the recovery email set to my page isnt my email so im guessing my actual fb was hacked aswell. youll see i havent even made a fb post since like **** because of all of this and i do have a new account but for the safety of my kids whoes pictures are up on the account i cant access id like to request the account be deactivated. the name on it is brittney hopper-miller the email is *****@***.com the old email before that i made the account in like **** and havent posted from is since **** because my exhusbands family is on there and i no longer have an active restraining order. anyway for safety reasons please take it down

GetHuman2615917 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2615917
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 29 customers so far
Similar issue to 407806 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2615917 started working on this issue
Mar 28th, 2019 12:52pm
GetHuman2615917 indicated the issue is not fixed yet.
Apr 2nd, 2019 6:01pm

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