We are a small business currently using an alias account 'Bev Jones' to allow us to int...

GetHuman2615645's customer service issue with Facebook from March 2019

5 views
 | 
407752 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2615645's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2615645 got the right customer help using our suggestion.
Before contacting them, items GetHuman2615645 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2615645's own words
We are a small business currently using an alias account 'Bev Jones' to allow us to interact with our customers as a way to avoid connecting employee personal accounts to the business.**We keep getting locked out of the account when someone logs in from a different computer.**We receive a message asking for a verification code, when we input the verification code it then moves to "please send a photo of your face" and we are then locked out until the photo is reviewed. **This locking out is causing issues with our social media management.**Is there a way to stop the requirement to send a photo confirmation and only input the verification code?**What is the best way to avoid getting locked out of this alias considering we have minimum * people logging in to this account at different times on different computers.
GetHuman2615645 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2615645 fixed the problem
We are waiting for GetHuman2615645 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2615645 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2615645
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 407752 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2615645 started working on this issue
Mar 28th 11:49am