We are a small business currently using an alias account 'Bev Jones' to allow us to int...

GetHuman2615645's customer service issue with Facebook from March 2019

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The issue in GetHuman2615645's own words
We are a small business currently using an alias account 'Bev Jones' to allow us to interact with our customers as a way to avoid connecting employee personal accounts to the business.**We keep getting locked out of the account when someone logs in from a different computer.**We receive a message asking for a verification code, when we input the verification code it then moves to "please send a photo of your face" and we are then locked out until the photo is reviewed. **This locking out is causing issues with our social media management.**Is there a way to stop the requirement to send a photo confirmation and only input the verification code?**What is the best way to avoid getting locked out of this alias considering we have minimum * people logging in to this account at different times on different computers.
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Customer service issue
Reported by GetHuman2615645
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
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GetHuman2615645 started working on this issue
Mar 28th 11:49am