Facebook said that somebody from London has tried to hack in to my profile and it said...

GetHuman2615619's Recover Hacked Account issue with Facebook from March 2019

6 views | 407745 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2615619's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2615619's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2615619 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2615619 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2615619 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2615619's own words
Facebook said that somebody from London has tried to hack in to my profile and it said my account is temporarily being suspended. But my account is still live.(type in my name and my profile comes up)*When I try to re log in to my account it won't allow me because I can't remember my password AND when I originally set up my profile it was with a email address that I haven't used in years and years... *Usually it allows me to log in using my mobile phone number but when I have tried this it keeps making a new Facebook profile for some reason!!??*I'm a manager of a pub so I use my profile for contacts of musicians and advertisment of nights being held so it's very important I can get back in to this...also all of my personal pictures are on it..*Am I able to ever get back in to my profile?*Every single number for Facebook does not work.*What can I do next??

GetHuman2615619 did not yet indicate what Facebook should do to make this right.

How GetHuman2615619 fixed the problem

We are waiting for GetHuman2615619 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2615619 fixes it.
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman2615619
Mar 28th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 407745 others
0 customers following this


GetHuman2615619 started working on this issue
Mar 28th, 2019 11:42am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies