Facebook said that somebody from London has tried to hack in to my profile and it said...
GetHuman2615619's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman2615619's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2615619 will want to follow the link below to head to their help center. We will check on GetHuman2615619 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2615619 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2615619's own words
Facebook said that somebody from London has tried to hack in to my profile and it said my account is temporarily being suspended. But my account is still live.(type in my name and my profile comes up)*When I try to re log in to my account it won't allow me because I can't remember my password AND when I originally set up my profile it was with a email address that I haven't used in years and years... *Usually it allows me to log in using my mobile phone number but when I have tried this it keeps making a new Facebook profile for some reason!!??*I'm a manager of a pub so I use my profile for contacts of musicians and advertisment of nights being held so it's very important I can get back in to this...also all of my personal pictures are on it..*Am I able to ever get back in to my profile?*Every single number for Facebook does not work.*What can I do next??
GetHuman2615619 did not yet indicate what Facebook should do to make this right.
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