my mums account has been cloaned i need help to fix the issue i dont know how to fix it...

GetHuman2615502's Recover Hacked Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2615502's own words
my mums account has been cloaned i need help to fix the issue i dont know how to fix it so i dont have a y suggested fixes
GetHuman2615502 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2615502 fixed the problem
we reset mums password and she changed her setting ot friends only. plus i told her not to like and share chain mail or the ones with images and asking to say amen and share. those posts are most commonly used for hackers to get into your account
Please help with my Facebook issue
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Recover Hacked Account issue
Reported by GetHuman2615502
Mar 28th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
GetHuman2615502 shared how to fix
Seen by 4 customers so far
Similar issue to 407709 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2615502 started working on this issue
Mar 28th 11:04am
GetHuman2615502 confirmed the issue is fixed. Hooray!
Mar 31st 1:58pm
GetHuman2615502 confirmed the issue is fixed. Hooray!
Mar 31st 1:59pm