First off, It is Not FIXED. This case is still open in Facebook. Some one has mark a check mark by the word Fixed.

GetHuman2615053's Recover Disabled Account issue with Facebook from March 2019

5 views | 407571 similar | 0 following
Help with my Facebook issue
GetHuman2615053's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2615053 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2615053 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2615053's own words
I was trying to get back into my account. I have provided all proof that I am "me" on January *,** and again on March **,**. They still have NOT released my Facebook account. have the correct username and password. ... About January *,**My grandma and I were trying to figure out my password. We kept trying and finally remembered it, then I changed it. Grandma said we should probably leave it like it was. I changed my password back then tried to check my facebook and it said it was disabled because they needed to confirm my identity. I clicked on the support page for a disabled account. It said to send in documents to prove it was me. I sent them on January *th and sent them again on March **. I am **years old and live with my grandma. This is the only way I can reach my mom. Please help me reach facebook. This is what is on the top of the support page about my account. *You contacted Facebook: My Personal Account Was Disabled*OPENCase *****************Thank you. Wyatt Davis
This is especially frustrating because They have everything they asked for to prove my identity. This has been going on so long, my mom thinks she has been blocked because she can't message me. I have pictures saved in my account I can't get from anybody else! I need help!
All they have to do is look at my documents I sent them twice now and enable my account. How hard can that be? It only took them seconds to disable it.
I never argue on facebook, I play the facebook games and do Pokemon. I don't say bad words. I am a good person who just wants my messenger and facebook back.
Yes, I sent all documents again and have sent many other messages very nicely asking to please fix this.
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Facebook

Facebook
Recover Disabled Account issue
Reported by GetHuman2615053
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 407571 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2615053 started working on this issue
Mar 28th, 2019 7:58am
GetHuman2615053 indicated the issue is not fixed yet.
Apr 2nd, 2019 6:35am
GetHuman2615053 indicated the issue is not fixed yet.
Apr 2nd, 2019 6:49am
GetHuman2615053 indicated the issue is not fixed yet.
Apr 2nd, 2019 6:50am