My account has recently had the password AND e mail changed. The number on the account...

GetHuman2615021's Recover Hacked Account issue with Facebook from March 2019

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Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2615021's own words
My account has recently had the password AND e mail changed. The number on the account is my number and I have tried resetting my password with that probably *** times now and have been unsuccessful. Although it says I should be receiving a * digit conformation code, I have not. I've googled and searched everything about recovering the account and I have proof that it is mine and can answer any questions about the account to prove myself also. Please help for this is how log into many of my other apps because I am signed up with facebook on various apps and how I communicate and share my life with long distance family.**Thanks! *Hannah M. London
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Recover Hacked Account issue
Reported by GetHuman2615021
Mar 28th, 2019 - 24d ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 407564 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2615021 started working on this issue
Mar 28th 7:44am