Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When A...

GetHuman2614577's customer service issue with Facebook from March 2019

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The issue in GetHuman2614577's own words
Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When AOL changed its policies I lost my account lilcheyprincess. Which is my Facebook email. I've had many phones in the past two of which are on FB. **********. I use that number because it was an old one it was for security purposes. Though I also have ********** connected to it to though I don't have either of them anymore. My forgetful self didn't link my new phone number... I recently changed my password and since I was always connected I didn't think anything of it. And the night before last I reset my phone. I havent been able to access Facebook. I've had this account for over * years. I can't loose my Facebook. I can FaceTime you to prove it's me. Please I need my account. I have FB lives I do for my daughter's and I's family. I wanted to gather up my lives and create a growth movie. Please help!!! I can tell you anything on that FB! Even a saved video. Or my past passwords?! Please! My new email is *****@***.com*Sincerely,*Cheyenne Hart
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Facebook

Customer service issue
Reported by GetHuman2614577
Mar 28th, 2019 - 24d ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 407399 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2614577 started working on this issue
Mar 28th 4:29am