Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When A...

GetHuman2614577's customer service issue with Facebook from March 2019

407399 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2614577's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2614577's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2614577 will want to follow the link below to head to their help center. We will check on GetHuman2614577 later to make sure it's all set or try to help escalate.
The issue in GetHuman2614577's own words
Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When AOL changed its policies I lost my account lilcheyprincess. Which is my Facebook email. I've had many phones in the past two of which are on FB. **********. I use that number because it was an old one it was for security purposes. Though I also have ********** connected to it to though I don't have either of them anymore. My forgetful self didn't link my new phone number... I recently changed my password and since I was always connected I didn't think anything of it. And the night before last I reset my phone. I havent been able to access Facebook. I've had this account for over * years. I can't loose my Facebook. I can FaceTime you to prove it's me. Please I need my account. I have FB lives I do for my daughter's and I's family. I wanted to gather up my lives and create a growth movie. Please help!!! I can tell you anything on that FB! Even a saved video. Or my past passwords?! Please! My new email is *****@***.com*Sincerely,*Cheyenne Hart
GetHuman2614577 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2614577 fixed the problem
We are waiting for GetHuman2614577 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2614577 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2614577
Mar 28th, 2019 - 24d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 407399 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2614577 started working on this issue
Mar 28th 4:29am