Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When A...

GetHuman2614577's customer service issue with Facebook from March 2019

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The issue in GetHuman2614577's own words
Hey Facebook. So my name is Cheyenne Hart. I used a email from when I was a kid. When AOL changed its policies I lost my account lilcheyprincess. Which is my Facebook email. I've had many phones in the past two of which are on FB. **********. I use that number because it was an old one it was for security purposes. Though I also have ********** connected to it to though I don't have either of them anymore. My forgetful self didn't link my new phone number... I recently changed my password and since I was always connected I didn't think anything of it. And the night before last I reset my phone. I havent been able to access Facebook. I've had this account for over * years. I can't loose my Facebook. I can FaceTime you to prove it's me. Please I need my account. I have FB lives I do for my daughter's and I's family. I wanted to gather up my lives and create a growth movie. Please help!!! I can tell you anything on that FB! Even a saved video. Or my past passwords?! Please! My new email is *****@***.com*Sincerely,*Cheyenne Hart

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Facebook

Customer service issue
Reported by GetHuman2614577
Mar 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 407399 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2614577 started working on this issue
Mar 28th, 2019 4:29am