Hello , my name is Jhamecia Miller and my Facebook account is listed under my nickname...

GetHuman-jhamecia's Recover Hacked Account issue with Facebook from March 2019

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Before contacting them, items GetHuman-jhamecia may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jhamecia's own words
Hello , my name is Jhamecia Miller and my Facebook account is listed under my nickname, ( Meci Miller. ) Last Thursday I received an email stating that my password and contact information has been changed and that someone potentially accessed my account . I received this email to my other yahoo account (J*****@***.com ) that I had listed to the account as well that I currently use. When I went to recover my page , it issued me to receive a code through a SMS message to a unfamiliar number. The IP address issues to Vietnam. When that option wasn't available anymore , it sent a message to my old yahoo account (*****@***.com) I no longer have access to. this account , according to yahoo support due to inactivity, has been recycled to another user. The agent suggested that whom ever as gotten into my account changed my information. So I issued my Facebook to be secured . I verified a few of my posts, comments , friends and also sent a picture of my drivers liscense Id to Facebook to review so that I can regain access , add my current email and remove the old one and make sure that my security is current. Once I sent my Identification from my current email (J*****@***.com ) for my recovery , I didn't receive any next steps or what to wait for. It's been * days and I'm a little worried and would really like some guidance. Thank you .

GetHuman-jhamecia did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-jhamecia
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 471 others
0 customers following this


GetHuman-jhamecia started working on this issue
Mar 27th, 2019 11:11pm

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