I'm trying to access my Facebook account through a different device and carrier and new...

GetHuman2607019's customer service issue with Facebook from March 2019

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The issue in GetHuman2607019's own words
I'm trying to access my Facebook account through a different device and carrier and new cell number. And it want let me I got a new phone and every time I try to login into my account. They say sending you a code. Which is being sent to my old number and phone that no longer works. This has been going on since last night. Still can't get into my account and I've made this known to fb sent over my photos of myself to confirm my account but still no help what so ever! This has been the stupidest mess I have ever had to deal with far has getting access to one of my social media accounts before. FB has very little options for helping someone get into there account when something like this happens. Why they can't simply send the code to my email account I'll never understand. I didn't have this trouble seating it up on my new phone texting it to my old phone does me no good at all
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Facebook

Customer service issue
Reported by GetHuman2607019
Mar 27th, 2019 - 23d ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 425 others
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Timeline
GetHuman2607019 started working on this issue
Mar 27th 8:31pm