I'm trying to access my Facebook account through a different device and carrier and new...

GetHuman2607019's customer service issue with Facebook from March 2019

4 views | 425 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2607019's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2607019's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2607019 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2607019 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2607019 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2607019's own words
I'm trying to access my Facebook account through a different device and carrier and new cell number. And it want let me I got a new phone and every time I try to login into my account. They say sending you a code. Which is being sent to my old number and phone that no longer works. This has been going on since last night. Still can't get into my account and I've made this known to fb sent over my photos of myself to confirm my account but still no help what so ever! This has been the stupidest mess I have ever had to deal with far has getting access to one of my social media accounts before. FB has very little options for helping someone get into there account when something like this happens. Why they can't simply send the code to my email account I'll never understand. I didn't have this trouble seating it up on my new phone texting it to my old phone does me no good at all

GetHuman2607019 did not yet indicate what Facebook should do to make this right.

How GetHuman2607019 fixed the problem

We are waiting for GetHuman2607019 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2607019 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2607019
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 425 others
0 customers following this

Timeline

GetHuman2607019 started working on this issue
Mar 27th, 2019 8:31pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies