I'm trying to access my Facebook account through a different device and carrier and new...
GetHuman2607019's customer service issue with Facebook from March 2019
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Help with my Facebook issue
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GetHuman2607019's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2607019 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2607019 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2607019's own words
I'm trying to access my Facebook account through a different device and carrier and new cell number. And it want let me I got a new phone and every time I try to login into my account. They say sending you a code. Which is being sent to my old number and phone that no longer works. This has been going on since last night. Still can't get into my account and I've made this known to fb sent over my photos of myself to confirm my account but still no help what so ever! This has been the stupidest mess I have ever had to deal with far has getting access to one of my social media accounts before. FB has very little options for helping someone get into there account when something like this happens. Why they can't simply send the code to my email account I'll never understand. I didn't have this trouble seating it up on my new phone texting it to my old phone does me no good at all
GetHuman2607019 did not yet indicate what Facebook should do to make this right.
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