I reported that I thought my account had either been hacked or an imposter was using my...
GetHuman-menichol's Recover Disabled Account issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-menichol's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-menichol's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-menichol will want to follow the link below to head to their help center. We will check on GetHuman-menichol later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-menichol may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-menichol's own words
I reported that I thought my account had either been hacked or an imposter was using my information because unwanted friend requests were going to people from my account. After I reported it to Facebook, they deleted my account. I went through the Facebook process of sending my ID to get it reactivated, but I keep getting messages that they can't do anything and that I need to send proper ID - I sent a driver's license and a passport. I honestly couldn't care less about the account. I just want my pictures. How do I get this fixed??
GetHuman-menichol did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-menichol fixed the problem
We are waiting for GetHuman-menichol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.