My name is Darcy Wainwright and my son was using my phone and messed up my sign in and...

GetHuman2606250's Recover Disabled Account issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2606250's own words
My name is Darcy Wainwright and my son was using my phone and messed up my sign in and I thought it was on mine but I was on his so now I can't get into mine and I keep giving you a different email but you're not telling me nothing and they hit was Sunday or Saturday we sent you my driver's license and I never got an email so I can get into my account what the **** I want some help dammit
I want to get ahold of Facebook person so I can get into my Facebook
I have an issue with Facebook too
How GetHuman2606250 fixed the problem
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Facebook

Recover Disabled Account issue
Reported by GetHuman2606250
Mar 27th, 2019 - 25d ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 406102 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2606250 started working on this issue
Mar 27th 7:38pm
GetHuman2606250 indicated the issue is not fixed yet.
Mar 30th 11:10pm