Yesterday a message popped up that my account is blocked & I must change my password...

GetHuman-ravaeluc's Recover Disabled Account issue with Facebook from March 2019

8 views | 406095 similar | 0 following
Help with my Facebook issue
GetHuman-ravaeluc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ravaeluc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ravaeluc can let us know if they help or not.
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Before contacting them, items GetHuman-ravaeluc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-ravaeluc's own words
Yesterday a message popped up that my account is blocked & I must change my password. So I did that but was then directed to a new screen requesting my phone number & gender, creating a whole new account. Then a contacts screen popped up for me to reconstruct my contacts list from memory which I could not accurately do. I must have been hacked. When I open my phone contacts my original contacts list is in tact. Opening my Facebook app, attempting to forward a message, I find my family & closest friend's names missing from my "friends " list making it impossible to forward news. And no postings are coming through from any of them. Meanwhile, I am receiving acceptance invitations from some I rarely contact! Can I have my old ** yr old acct. back & get rid of this new one?

GetHuman-ravaeluc did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-ravaeluc
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 406095 others
0 customers following this


GetHuman-ravaeluc started working on this issue
Mar 27th, 2019 7:31pm
GetHuman-ravaeluc shared this issue with friends on Facebook
Mar 27th, 2019 7:33pm

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