Yesterday a message popped up that my account is blocked & I must change my password...

GetHuman-ravaeluc's Recover Disabled Account issue with Facebook from March 2019

4 views | 406095 similar | 0 following
Help with my Facebook issue
GetHuman-ravaeluc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ravaeluc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ravaeluc can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-ravaeluc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-ravaeluc's own words
Yesterday a message popped up that my account is blocked & I must change my password. So I did that but was then directed to a new screen requesting my phone number & gender, creating a whole new account. Then a contacts screen popped up for me to reconstruct my contacts list from memory which I could not accurately do. I must have been hacked. When I open my phone contacts my original contacts list is in tact. Opening my Facebook app, attempting to forward a message, I find my family & closest friend's names missing from my "friends " list making it impossible to forward news. And no postings are coming through from any of them. Meanwhile, I am receiving acceptance invitations from some I rarely contact! Can I have my old ** yr old acct. back & get rid of this new one?

GetHuman-ravaeluc did not yet indicate what Facebook should do to make this right.

How GetHuman-ravaeluc fixed the problem

We are waiting for GetHuman-ravaeluc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ravaeluc fixes it.
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman-ravaeluc
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 406095 others
0 customers following this

Timeline

GetHuman-ravaeluc started working on this issue
Mar 27th, 2019 7:31pm
GetHuman-ravaeluc shared this issue with friends on Facebook
Mar 27th, 2019 7:33pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies