Yesterday a message popped up that my account is blocked & I must change my password...
GetHuman-ravaeluc's Recover Disabled Account issue with Facebook from March 2019
Help with my Facebook issue
GetHuman-ravaeluc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ravaeluc will want to follow the link below to head to their help center. We will check on GetHuman-ravaeluc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ravaeluc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-ravaeluc's own words
Yesterday a message popped up that my account is blocked & I must change my password. So I did that but was then directed to a new screen requesting my phone number & gender, creating a whole new account. Then a contacts screen popped up for me to reconstruct my contacts list from memory which I could not accurately do. I must have been hacked. When I open my phone contacts my original contacts list is in tact. Opening my Facebook app, attempting to forward a message, I find my family & closest friend's names missing from my "friends " list making it impossible to forward news. And no postings are coming through from any of them. Meanwhile, I am receiving acceptance invitations from some I rarely contact! Can I have my old ** yr old acct. back & get rid of this new one?
GetHuman-ravaeluc did not yet indicate what Facebook should do to make this right.
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