My sister got hacked by pro Palestinians hackers. They posted on her behalf images of a...

GetHuman-leehez's Report a Problem issue with Facebook from March 2019

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The issue in GetHuman-leehez's own words
My name is Leehe Zanco *I was trying to log in to my account and i couldn't and i realized that it got hacked by pro palestians and they have made alot of dammage including insulting my family and my facebook frieds using my name.*I cannot log in anymore because my email is not exsist and i have a different phone number.*Please help me to get my account back asap. ... My sister got hacked by pro Palestinians hackers. They posted on her behalf images of a terrorist and shared hate speech all over. They changed her email and password and we tried to contact Facebook in so many ways. All of our closet friends reported about it so Facebook removed her account. Is there any way to restore it? The only issue she's having now is that the email for her account is not exist for a long time and even if Facebook will help her it will be with her old email. Is there any way she can identify with other documents? It's very important for her she's using it for may years and got a lot of sentimental images.
This was especially frustrating because all my memories and my photos are on this account. I thought it is fully secure and now i lost everything because of this hackers.
I want to get my account back and to use a new email, phone number and password so no one can do that to me again.
I am a customer for more then ** years and i was expecting from facebook to help me as soon as it was reported and to solve the problem by contacting me.
I have been trying everything but the problem is that when i opened my account was when i was much younger and i didn't back up anything in order to help me in this king of aituation. So now i dont have an accsess to my old email beacuse it doesn't exsist anymore and also my phone number which i have chaged a few times without updating it in my Facebook settings.
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Report a Problem issue
Reported by GetHuman-leehez
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 35 customers so far
Similar issue to 406047 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-leehez started working on this issue
Mar 27th, 2019 6:52pm
GetHuman-leehez indicated the issue is not fixed yet.
Apr 25th, 2019 7:32am
GetHuman-leehez shared this issue with your circles on Google+
Apr 25th, 2019 7:34am
GetHuman-leehez indicated the issue is not fixed yet.
Apr 26th, 2019 11:36pm
GetHuman-leehez indicated the issue is not fixed yet.
Apr 26th, 2019 11:54pm
GetHuman-leehez shared this issue with your circles on Google+
Apr 26th, 2019 11:54pm
GetHuman-leehez shared this issue with friends on Facebook
Apr 26th, 2019 11:56pm
GetHuman-leehez indicated the issue is not fixed yet.
Apr 26th, 2019 11:57pm
GetHuman-leehez indicated the issue is not fixed yet.
Apr 26th, 2019 11:57pm
GetHuman-leehez indicated the issue is not fixed yet.
Apr 26th, 2019 11:58pm

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