Hi Team,**We need your help. My sister Shweta's account has been hacked.*https:**www.fa...

GetHuman2605179's Recover Hacked Account issue with Facebook from March 2019

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Help with my Facebook issue
First: share to improve GetHuman2605179's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2605179's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2605179 will want to follow the link below to head to their help center. We will check on GetHuman2605179 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2605179 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2605179's own words
Hi Team,**We need your help. My sister Shweta's account has been hacked.*https:**www.facebook.com*shweta.jain.**********The email id mapped to this account is *****@***.com. But we don't have access to this hotmail account since this email was only for facebook and not accessed for a long time and now we are not able to recover. **We followed the steps on we saw online to reset on https:**www.facebook.com*hacked and since we don't have access to email we couldn't reset it.**Could you please help us with this?
GetHuman2605179 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2605179
Mar 27th, 2019 - 22d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 405932 others
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Timeline
GetHuman2605179 started working on this issue
Mar 27th 5:22pm