Hi There! We are a non-profit dog rescue (Westside German Shepherd Shelter). We frequ...
GetHuman2604989's customer service issue with Facebook from March 2019
14 views | 405904 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2604989's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2604989 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2604989's own words
Hi There! We are a non-profit dog rescue (Westside German Shepherd Shelter). We frequently have Facebook campaigns that will either result in donations through PayPal or via check to Network for Good. We also have donors who set up their own donations for, say, their birthday, and then donations are supposed to come to the shelter. **We receive checks from NFG and we, in fact, just received one in the last week. It appears that donations are aggregated in $** increments and then lumped into a check. **We have a few donors looking to confirm that we have received the funds from their efforts. The problem is that if Jane Doe made a Facebook campaign, I can't login to their account or know how it was set up unless they tell me. We also have a number of volunteers who create campaigns through their FB or through the shelter's group page for specific causes so I would have no way to know who is doing what.**Is there a better report or a place we can login to tie donors to the monies we have received on their behalf?**Thank you!*Jill Johnson*Westside German Shepherd Rescue
GetHuman2604989 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2604989 fixed the problem
We are waiting for GetHuman2604989 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.