Hi There! We are a non-profit dog rescue (Westside German Shepherd Shelter). We frequ...

GetHuman2604989's customer service issue with Facebook from March 2019

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Hi There! We are a non-profit dog rescue (Westside German Shepherd Shelter). We frequently have Facebook campaigns that will either result in donations through PayPal or via check to Network for Good. We also have donors who set up their own donations for, say, their birthday, and then donations are supposed to come to the shelter. **We receive checks from NFG and we, in fact, just received one in the last week. It appears that donations are aggregated in $** increments and then lumped into a check. **We have a few donors looking to confirm that we have received the funds from their efforts. The problem is that if Jane Doe made a Facebook campaign, I can't login to their account or know how it was set up unless they tell me. We also have a number of volunteers who create campaigns through their FB or through the shelter's group page for specific causes so I would have no way to know who is doing what.**Is there a better report or a place we can login to tie donors to the monies we have received on their behalf?**Thank you!*Jill Johnson*Westside German Shepherd Rescue
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Facebook

Customer service issue
Reported by GetHuman2604989
Mar 27th, 2019 - 23d ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman2604989 started working on this issue
Mar 27th 4:58pm