I have a Facebook account but I rarely use it. I tried to log onto it recently and it s...

GetHuman2604913's Recover Disabled Account issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2604913's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2604913 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2604913 can let us know if they help or not.
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Before contacting them, items GetHuman2604913 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2604913's own words
I have a Facebook account but I rarely use it. I tried to log onto it recently and it said my account was disabled. It indicated that I had more than one account. I have had one account which is under my name Cindy Cleavelin and email address S*****@***.com. I tried to figure out why my account was disabled as I am a ** year old grandmother who only set up my Facebook account to join a knitting group that I belonged to. While looking for what the problem could be, I found that another Facebook account had been set up under an old AOL email address that I have but never set up a Facebook account with. That Facebook account has the name Josie but has the email address S*****@***.com. That AOL email account was hit with a virus or hacked at one time and I changed the password. I wondered why sometimes on that old AOL email address, I get some notifications that say the name Josie. I did not set up that Facebook account and do not know how it was set up. My only Facebook account that I set up is under Cindy Cleavelin and with my email address of S*****@***.com. My full name is Cynthia A Cleavelin and my nickname that I go by is Cindy Cleavelin. I hope that you are able to help me get in touch with Facebook to get this straightened out.

GetHuman2604913 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman2604913
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 405891 others
0 customers following this

Timeline

GetHuman2604913 started working on this issue
Mar 27th, 2019 4:50pm