My mother Carol Bleecker has been hacked. I tried to report it through my Facebook but...

GetHuman2604300's customer service issue with Facebook from March 2019

5 views
 | 
405787 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2604300's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2604300's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2604300 will want to follow the link below to head to their help center. We will check on GetHuman2604300 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2604300 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2604300's own words
My mother Carol Bleecker has been hacked. I tried to report it through my Facebook but it ended upnreporting her. She has done nothing. But someone is contacting all her friends under her name trying to scam people with some kinda federal grant ****. You need to fix your **** on Facebook and make it easier to report stuff because the info you all have is confusing and you never get anywhere except more this may help ****. Seriously smartest people work in your company yet you get hacked more then any other program I can think of or Mayne y'all just bored I don't know either way my mother is ** tears old can barley work her computer all she does is what recipes and play games. Please help her resolve this.
GetHuman2604300 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2604300 fixed the problem
We are waiting for GetHuman2604300 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2604300 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2604300
Mar 27th, 2019 - 24d ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 405787 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2604300 started working on this issue
Mar 27th 3:32pm