So I had a best friend pass away a few days ago and I’m trying to get into an old Face...
GetHuman2603469's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2603469's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2603469 got the right customer help using our suggestion.
Before contacting them, items GetHuman2603469 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2603469's own words
So I had a best friend pass away a few days ago and I’m trying to get into an old Facebook that was deactivated to get the pictures off for the funeral. The email address on the account used to be *****@***.com and I had it deactived but got into it ever so often for pictures. Well for some dumb reason I added another email to that account *****@***.com and that is also the email on my main Facebook account I use now but I guess I wasn’t thinking it would completely take off *****@***.com and I wouldn’t be able to get into it anymore with that. So when I try that email it says there is no account and when I log in with my normal email *****@***.com it just goes to my Facebook account I use now. Is there any way possible to get back to that old account for the pictures I know they have to still be there somewhere.
GetHuman2603469 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2603469 fixed the problem
We are waiting for GetHuman2603469 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.