So I had a best friend pass away a few days ago and I’m trying to get into an old Face...

GetHuman2603469's customer service issue with Facebook from March 2019

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The issue in GetHuman2603469's own words
So I had a best friend pass away a few days ago and I’m trying to get into an old Facebook that was deactivated to get the pictures off for the funeral. The email address on the account used to be *****@***.com and I had it deactived but got into it ever so often for pictures. Well for some dumb reason I added another email to that account *****@***.com and that is also the email on my main Facebook account I use now but I guess I wasn’t thinking it would completely take off *****@***.com and I wouldn’t be able to get into it anymore with that. So when I try that email it says there is no account and when I log in with my normal email *****@***.com it just goes to my Facebook account I use now. Is there any way possible to get back to that old account for the pictures I know they have to still be there somewhere.

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Customer service issue
Reported by GetHuman2603469
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 405568 others
0 customers following this


GetHuman2603469 started working on this issue
Mar 27th, 2019 1:30pm