Someone stole my phone last Wednesday I now have a new phone but I can’t get my Faceboo...

GetHuman2602594's Recover Account issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman2602594's own words
Someone stole my phone last Wednesday I now have a new phone but I can’t get my Facebook set up my email and phone number are the same but when I enter my details it says I don’t have an account. On top of that it seems they have also hacked an old profile and are now sending out false friend requests from another profile. I can see my correct Facebook profile when my friends search me but I can’t load it. I am desperate to talk to someone to get this sorted out can anyone help, I also tried resetting my password but that hasn’t worked either Facebook texted me a confirmation code but I don’t know what that means or how to use it to recover my correct Facebook page
GetHuman2602594 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman2602594
Mar 27th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 405224 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2602594 started working on this issue
Mar 27th 9:11am
GetHuman2602594 indicated the issue is not fixed yet.
Mar 31st 12:13am
GetHuman2602594 indicated the issue is not fixed yet.
Mar 31st 12:15am