I changed my password account ( Lwazi T Zonke ) last night and also updated my other se...
GetHuman2602475's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2602475's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2602475's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2602475 will want to follow the link below to head to their help center. We will check on GetHuman2602475 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2602475 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2602475's own words
I changed my password account ( Lwazi T Zonke ) last night and also updated my other security settings so that I there's a code sent to my phone should I need to log in from a different browser. I registered that account with my email address from my previous work company ( Thandile.Z*****@***.com ) and unfortunately I have no access at all to this email address . I also added my cellphone number ( ********** ) as I had hope that these codes from the code generator will be sent by sms to me but am suspecting that they are being emailed to the email address that I have no access to and I cannot exactly go to the company I last worked for * years ago to ask them to give me access to my old emails . Now I am stuck , I don’t know what else to do to try and get access back to my Lwazi T Zonke account . I know my new password but I unfortunately can't get past the code section as I am not receiving the code. Please help
GetHuman2602475 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2602475 fixed the problem
We are waiting for GetHuman2602475 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.