My account got hacked. My name on Facebook is Liz Whiler-Magernn. When you look me up...

GetHuman-lizzylow's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lizzylow will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lizzylow can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lizzylow's own words
My account got hacked. My name on Facebook is Liz Whiler-Magernn. When you look me up, it's all in another language. And whoever hacked it has changed the cover and profile pictures. My phone number which I tried to use to recover my account is ***-***-****, now takes me to my son's account. His name is Jacob D Whiler. Since I can't read the other language, I don't know what name is of the person who hacked me. Please help, I had over **** friends and no way to retrieve them. And I also was friends with my daughter's account who has passed away and no way to get back in there, since I forgot the password to get in there. Her name is listed as Jessica Coulter Memorial Page. I would just like to get my account back. I have been on that account for many years, like ** years or so.

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Hacked or Disabled Accounts issue
Reported by GetHuman-lizzylow
Mar 27th, 2019 - 4 years ago
Seen by 15 customers so far
Similar issue to 404691 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-lizzylow started working on this issue
Mar 27th, 2019 2:13am
GetHuman-lizzylow indicated the issue is not fixed yet.
Mar 27th, 2019 2:17am