My account got hacked. My name on Facebook is Liz Whiler-Magernn. When you look me up...

GetHuman-lizzylow's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lizzylow will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lizzylow can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lizzylow's own words
My account got hacked. My name on Facebook is Liz Whiler-Magernn. When you look me up, it's all in another language. And whoever hacked it has changed the cover and profile pictures. My phone number which I tried to use to recover my account is ***-***-****, now takes me to my son's account. His name is Jacob D Whiler. Since I can't read the other language, I don't know what name is of the person who hacked me. Please help, I had over **** friends and no way to retrieve them. And I also was friends with my daughter's account who has passed away and no way to get back in there, since I forgot the password to get in there. Her name is listed as Jessica Coulter Memorial Page. I would just like to get my account back. I have been on that account for many years, like ** years or so.

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-lizzylow
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 404691 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lizzylow started working on this issue
Mar 27th, 2019 2:13am
GetHuman-lizzylow indicated the issue is not fixed yet.
Mar 27th, 2019 2:17am