I need help please. I've been locked out of my original account, and I've done everythi...

GetHuman2601295's Recover Account issue with Facebook from March 2019

6 views | 404606 similar | 0 following
Help with my Facebook issue
GetHuman2601295's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2601295 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2601295 can let us know if they help or not.
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The issue in GetHuman2601295's own words
I need help please. I've been locked out of my original account, and I've done everything the prompts told me to do (trusted contacts) and when I enter the codes given to me by my trusted contacts, it tells me "You're trying too much. Please try again later." But I haven't tried but once a day. I need to get back into my account because I have family who can't reach me otherwise and none want to add this account (I made a new one so I could contact them) because they think I've been hacked and it's not really me. *Also, it was extremely easy to log in to someone elses account (I had no idea it wasn't mine until it was too late) using my phone number (apparently that person had my current phone number at some point) that I had added when I got my number so I thought I could log in with it, and changed the password. I didn't realize it wasn't my account until I'd done the forgot my password*changed the password then it showed the name and photo and it was definitely not me. I immediately signed out of their account. Then FB login prompts had me going through the steps to do trusted contacts and I still can't get back into my original account. I don't know why I was locked out. ** Can someone please help me get back into my account, please?

GetHuman2601295 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Account issue
Reported by GetHuman2601295
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 404606 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2601295 started working on this issue
Mar 27th, 2019 1:14am
GetHuman2601295 indicated the issue is not fixed yet.
Apr 1st, 2019 4:54pm

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