This is Hazelyn, Mikki's daughter. We need assistance to bring back my Mom's access und...

GetHuman-scrltfra's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-scrltfra's own words
This is Hazelyn, Mikki's daughter. We need assistance to bring back my Mom's access under *****@***.com. *We already reset the password since my Mom forgot this information, however once where done "get started" button showed up and asking for a code that will be send to the old number that is no longer valid* available. here is a screenshot below. *Can we expedite this process? Please help asap. *Resolution: allow my mom to login without getting a code from old number. Email address is no active "*****@***.com". Email address is only use to log in with facebook.
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Customer service issue
Reported by GetHuman-scrltfra
Mar 27th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 404582 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-scrltfra started working on this issue
Mar 27th 12:53am
GetHuman-scrltfra indicated the issue is not fixed yet.
Mar 27th 12:54am