The following was my reply from IG’s automated reply through IG’s Help links. Please he...
GetHuman-midad's Hacked or Disabled Accounts issue with Facebook from March 2019
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-midad will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-midad can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-midad's own words
The following was my reply from IG’s automated reply through IG’s Help links. Please help me resolve this issue. **On Tue, Mar **, **** at **:** PM, Facebook ******@***.com* wrote:*Hi,**Thanks for contacting Instagram. To help you get back into your account, we'll need the following information:***. A brief description of the issue you're experiencing, including the date you last had access to your account and how you lost access. *I cannot login. There is a new email for the reset that looks to be from Russia. I last had access on the **th of March. The acct has been hacked and fully taken over. In the same hacking my email was also hacked and taken and I’m working with Comcast to resolve that issue. ***. The email address or mobile phone number you used to sign up for your account. My email that was connectedwith my IG acct was *****@***.com***. The device you used to sign up for your account (example: iPhone, Android, iPad, computer). If you signed up on a computer or tablet
GetHuman-midad did not yet indicate what Facebook should do to make this right.
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