I received a msg from a long time friend. At least I thought it was from her, on my mes...

GetHuman-tessaear's Hacked or Disabled Accounts issue with Facebook from March 2019

43 views | 404323 similar | 0 following
Help with my Facebook issue
GetHuman-tessaear's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tessaear will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tessaear can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tessaear's own words
I received a msg from a long time friend. At least I thought it was from her, on my messenger acct. She told me about how she had received ***k by logging into this certain web acct. So, I logged into the address she sent & followed all the instructions & answered all the questions. Including my FB email address & password. Then a msg came up saying their would be a fee for packaging*etc. When i sent a msg back that I have no money, a msg popped up saying session expired, & I haven't been able to sign in since. I got a msg on email stating that my primary FB email address had been changed to: *****@***.com.*I've never changed my email. I followed the directions given by FB to get back into my acct. It said to secure my acct. So I did that, & changed my password. After that, I tried to log into my FB acct with my new password & it said I had to confirm my identity. I hit lets get stared & it sent me back to secure my acct & asked me for a new password. I have changed my password * or * times today already, but have never been asked any questions that would prove my identity. I just want to get back into my accounts. Why, when I try to log into my FB account, does it say I need to confirm my identity, but then take me back to secure my acct & give another new password? I put the email address in here, that my account email was supposedly changed to. Please find out who this is & fix this situation. Whoever it is has all my FB contacts & can do this over again with anyone on my list. I will have to start all over with FB. If I can't get back in everything on my acct is lost, & I can't warn my friends against getting pulled in by, supposedly, me. Or someone else on my friends list.

GetHuman-tessaear did not yet indicate what Facebook should do to make this right.

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-tessaear
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 43 customers so far
Similar issue to 404323 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tessaear started working on this issue
Mar 26th, 2019 10:06pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 26th, 2019 10:08pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 30th, 2019 5:23am

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