I received a msg from a long time friend. At least I thought it was from her, on my mes...

GetHuman-tessaear's Hacked or Disabled Accounts issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tessaear's own words
I received a msg from a long time friend. At least I thought it was from her, on my messenger acct. She told me about how she had received ***k by logging into this certain web acct. So, I logged into the address she sent & followed all the instructions & answered all the questions. Including my FB email address & password. Then a msg came up saying their would be a fee for packaging*etc. When i sent a msg back that I have no money, a msg popped up saying session expired, & I haven't been able to sign in since. I got a msg on email stating that my primary FB email address had been changed to: *****@***.com.*I've never changed my email. I followed the directions given by FB to get back into my acct. It said to secure my acct. So I did that, & changed my password. After that, I tried to log into my FB acct with my new password & it said I had to confirm my identity. I hit lets get stared & it sent me back to secure my acct & asked me for a new password. I have changed my password * or * times today already, but have never been asked any questions that would prove my identity. I just want to get back into my accounts. Why, when I try to log into my FB account, does it say I need to confirm my identity, but then take me back to secure my acct & give another new password? I put the email address in here, that my account email was supposedly changed to. Please find out who this is & fix this situation. Whoever it is has all my FB contacts & can do this over again with anyone on my list. I will have to start all over with FB. If I can't get back in everything on my acct is lost, & I can't warn my friends against getting pulled in by, supposedly, me. Or someone else on my friends list.
GetHuman-tessaear did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-tessaear
Mar 26th, 2019 - 23d ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 404323 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tessaear started working on this issue
Mar 26th 10:06pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 26th 10:08pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 30th 5:23am