When I try to log into my account it states that the password was changed three weeks a...

GetHuman2600238's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2600238 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2600238 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2600238's own words
When I try to log into my account it states that the password was changed three weeks ago. I have been trying to get this issue resolved for over a week. The person that hacked my account is sending people friend requests and has also made an Instagram account in my name as well that I found out about this morning. I have sent a copy of my ID on March ** and they sent a link to my email *****@***.com stating that this email is now linked to my *****@***.com and I can reset it that way. Unfortunately Facebook is stating they do not recognize that email. I just resent in my ID today March **. Please help me recover my account or manually log anyone that is in it out. I cannot access that yahoo email bc I forgot the password( that email is over ** years old) and the phone number linked to the account is disconnected. So any codes that go to that number I do not have access to. Thanks for your time.

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Hacked or Disabled Accounts issue
Reported by GetHuman2600238
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 404304 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2600238 started working on this issue
Mar 26th, 2019 9:55pm

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