A year or so back, I made another facebook page under the name Joe Stevens. My current...
GetHuman2601970's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman2601970's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2601970 will want to follow the link below to head to their help center. We will check on GetHuman2601970 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2601970 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2601970's own words
A year or so back, I made another facebook page under the name Joe Stevens. My current account, Steven McCoy (Joe Stevens), is still being used, but I cannot access my other account. My ex somehow accessed that account and changed the email so I cannot login at all. Theres only one email listed, and since I dont have access, I haven't been able to change the password either. Can I send my ID in and possibly regain access to the Joe Steven's account? Thank you.
GetHuman2601970 did not yet indicate what Facebook should do to make this right.
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