I got a message on messenger from a friend (I thought). She told me about a government...

GetHuman-tessaear's Hacked or Disabled Accounts issue with Facebook from March 2019

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tessaear's own words
I got a message on messenger from a friend (I thought). She told me about a government, non repayable, I thought grant. So I logged on. It asked for my FB account info, including password, & like an idiot, I gave all that info. I was asking some questions & it said I had to pay money for a package & delivery fee. As soon as I sent a msg that I have no money, a msg popped up saying session expired & I haven't been able to get back into my FB or messenger acct since. I did get an email stating that my FB primary email address has been changed. I followed directions to secure my acct & get back onto my FB, however, it has me change my password, then when I try to sign in to FB with my new password, it says I have to comfirm my identity. I click on lets get started & it sends me back to secure my acct & asks me to change my password, again. I have made this loop * or * times already today with a new password each time. Yet every time I try to log into FB, it sends me back. It doesn't take me anywhere to confirm who I am.
GetHuman-tessaear did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman-tessaear
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 404259 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tessaear started working on this issue
Mar 26th 9:23pm
GetHuman-tessaear shared this issue with friends on Facebook
Mar 26th 9:24pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 30th 5:21am