I got a message on messenger from a friend (I thought). She told me about a government...

GetHuman-tessaear's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tessaear will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tessaear can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tessaear's own words
I got a message on messenger from a friend (I thought). She told me about a government, non repayable, I thought grant. So I logged on. It asked for my FB account info, including password, & like an idiot, I gave all that info. I was asking some questions & it said I had to pay money for a package & delivery fee. As soon as I sent a msg that I have no money, a msg popped up saying session expired & I haven't been able to get back into my FB or messenger acct since. I did get an email stating that my FB primary email address has been changed. I followed directions to secure my acct & get back onto my FB, however, it has me change my password, then when I try to sign in to FB with my new password, it says I have to comfirm my identity. I click on lets get started & it sends me back to secure my acct & asks me to change my password, again. I have made this loop * or * times already today with a new password each time. Yet every time I try to log into FB, it sends me back. It doesn't take me anywhere to confirm who I am.

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-tessaear
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 404259 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tessaear started working on this issue
Mar 26th, 2019 9:23pm
GetHuman-tessaear shared this issue with friends on Facebook
Mar 26th, 2019 9:24pm
GetHuman-tessaear indicated the issue is not fixed yet.
Mar 30th, 2019 5:21am