I am not able to log into my account. I got a new computer and phone and I have * step...

GetHuman-areneehi's customer service issue with Facebook from March 2019

8 views | 404242 similar | 0 following
Help with my Facebook issue
GetHuman-areneehi's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-areneehi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-areneehi can let us know if they help or not.
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The issue in GetHuman-areneehi's own words
I am not able to log into my account. I got a new computer and phone and I have * step verification set up. Facebook is requiring me to enter a code to log in but I am not receiving the code via text. I sent in a copy of my ID and have not heard back from them. The name on my license is Amanda Hill but my Facebook account is Amanda Renee. Can Facebook email be a security code instead of texting an SMS after I log in?
I have a lot of photos saved to my account.
Have emails sent to me instead of texts, since I am currently not recieving their texts.
I've been a member since about **** or ****.
I also contacted Verizon and spoke to * levels of tech support to see if there are any problems*With my new phone, they found none, but are continuing to look into it.
How GetHuman-areneehi fixed the problem

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Facebook

Customer service issue
Reported by GetHuman-areneehi
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 404242 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-areneehi started working on this issue
Mar 26th, 2019 9:11pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th, 2019 10:20pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th, 2019 10:21pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th, 2019 10:22pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th, 2019 10:22pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th, 2019 10:28pm

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