I am not able to log into my account. I got a new computer and phone and I have * step...

GetHuman-areneehi's customer service issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-areneehi's own words
I am not able to log into my account. I got a new computer and phone and I have * step verification set up. Facebook is requiring me to enter a code to log in but I am not receiving the code via text. I sent in a copy of my ID and have not heard back from them. The name on my license is Amanda Hill but my Facebook account is Amanda Renee. Can Facebook email be a security code instead of texting an SMS after I log in?
I have a lot of photos saved to my account.
Have emails sent to me instead of texts, since I am currently not recieving their texts.
I've been a member since about **** or ****.
I also contacted Verizon and spoke to * levels of tech support to see if there are any problems*With my new phone, they found none, but are continuing to look into it.
I have an issue with Facebook too
How GetHuman-areneehi fixed the problem
We are waiting for GetHuman-areneehi to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-areneehi
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 404242 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-areneehi started working on this issue
Mar 26th 9:11pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th 10:20pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th 10:21pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th 10:22pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th 10:22pm
GetHuman-areneehi indicated the issue is not fixed yet.
Mar 29th 10:28pm