Now resolved

GetHuman-sarah_ak's Hacked or Disabled Accounts issue with Facebook from March 2019

2 views | 404097 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-sarah_ak's odds
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GetHuman-sarah_ak's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarah_ak will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sarah_ak can let us know if they help or not.
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Before contacting them, items GetHuman-sarah_ak may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sarah_ak's own words
Hi*Yesterday at about **pm (Australian EST) I was sending messenger messages to people and viewing Facebook - I was sending messages about a local tavern Easter raffle that our school P&C are running (I’m coordinating the roster of helpers and I’m P&C Treasurer), suddenly a message popped up up saying I needed to identify myself to Facebook. first I kept trying to send a couple of messenger messages but they failed. Then I think I googled what was happening. Then I followed procedure and sent photo. I thought I’d be instantly reinstated, but wasn’t. I changed my password, hoping that would word but it didn’t reinstate me. now some **hours later I don’t seem to be restored. I’m quite anxious about this as I am trying to organise the raffle and my kids sports*Please help me - thank you
Now resolved
How GetHuman-sarah_ak fixed the problem

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-sarah_ak
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 404097 others
0 customers following this

Timeline

GetHuman-sarah_ak started working on this issue
Mar 26th, 2019 7:42pm

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