I lost my phone and was unable to login to my account due to not having my password on...

GetHuman2598685's Recover Account issue with Facebook from March 2019

7 views | 403951 similar | 0 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2598685's own words
I lost my phone and was unable to login to my account due to not having my password on my new phone. I tried logging in via a PC and Facebook continued to send me a passcode through my phone number. Not having a phone at the time, I was unable to receive the passcode. I have now gotten a new phone, but my phone number is no longer associated with the account I am trying to access, which is very confusing as I find not change it. I used an email address through a third party provider, Beachbody to open the account. I tried to contact them to regain access to this email address but they closed they’re email services and cannot help me. I have a business page through this account as well as having the business account connected to my instagram. I have sent copies of my drivers license to Facebook upon request, I was hoping this would allow me access to my account again. Is there a way to get back in to my account?

GetHuman2598685 did not yet indicate what Facebook should do to make this right.

How GetHuman2598685 fixed the problem

We are waiting for GetHuman2598685 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2598685 fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman2598685
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 403951 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2598685 started working on this issue
Mar 26th, 2019 6:32pm
GetHuman2598685 indicated the issue is not fixed yet.
Mar 29th, 2019 7:27pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies