I lost my phone and was unable to login to my account due to not having my password on...

GetHuman2598685's Recover Account issue with Facebook from March 2019

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The issue in GetHuman2598685's own words
I lost my phone and was unable to login to my account due to not having my password on my new phone. I tried logging in via a PC and Facebook continued to send me a passcode through my phone number. Not having a phone at the time, I was unable to receive the passcode. I have now gotten a new phone, but my phone number is no longer associated with the account I am trying to access, which is very confusing as I find not change it. I used an email address through a third party provider, Beachbody to open the account. I tried to contact them to regain access to this email address but they closed they’re email services and cannot help me. I have a business page through this account as well as having the business account connected to my instagram. I have sent copies of my drivers license to Facebook upon request, I was hoping this would allow me access to my account again. Is there a way to get back in to my account?

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Recover Account issue
Reported by GetHuman2598685
Mar 26th, 2019 - 4 years ago
Seen by 8 customers so far
Similar issue to 403951 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2598685 started working on this issue
Mar 26th, 2019 6:32pm
GetHuman2598685 indicated the issue is not fixed yet.
Mar 29th, 2019 7:27pm