I was accidentally locked out of my account on all devices and I can't log back in beca...

GetHuman-elonalr's Recover Account issue with Facebook from March 2019

Help with my Facebook issue
The issue in GetHuman-elonalr's own words
I was accidentally locked out of my account on all devices and I can't log back in because my old email used to log in was deactivated by my mother. I can't change my email unless I am actually already logged onto facebook. I was trying to verify my identity by giving facebook my ID picture but it kicked me off the website once I clicked the link and every time I have tried to do the same thing after, facebook says that I have tried too many times.

GetHuman-elonalr did not yet indicate what Facebook should do to make this right.

How GetHuman-elonalr fixed the problem
Because facebook was unhelpful and I couldn't contact any sort of help hotline, I had to call email services to get my email reactivated so that I could use that to help me get back in. Facebook makes you wait a certain period if you try and recover your account multiple times (bugs on their end but they still punish you for it i guess idk) Finally, one of the recovery codes worked to the point where my phone app refreshed and let me back in and then I changed my password and changed my email preferences. I'm not even sure if I had any control in what happened but i would say log out of every facebook tab on all devices and then try recovering your account through your phone because that was the only device that seemed to update itself, through the app. This took me like almost two days, it was awful, but at least I finally got back into my account somehow.
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Recover Account issue
Reported by GetHuman-elonalr
Mar 26th, 2019 - 4 years ago
GetHuman-elonalr shared how to fix
Seen by 21 customers so far
Similar issue to 403830 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-elonalr started working on this issue
Mar 26th, 2019 5:46pm
GetHuman-elonalr confirmed the issue is fixed. Hooray!
Mar 30th, 2019 10:44pm

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