Someone has been trying to access my brother's account for some time now. I changed the...

GetHuman-xtheumg's Recover Account issue with Facebook from March 2019

4 views
 | 
403794 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-xtheumg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-xtheumg's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xtheumg will want to follow the link below to head to their help center. We will check on GetHuman-xtheumg later to make sure it's all set or try to help escalate.
The issue in GetHuman-xtheumg's own words
Someone has been trying to access my brother's account for some time now. I changed the password and thought that would solve it, but I checked my brother's email and saw alot of notification trying to login to google and facebook. The facebook account ha s been accessed now and I can't recover it anymore. On the other hand the google account had my email linked to it so it didn't get stolen.**The facebook password was changed on Saturday, March *, ****. I tried to login using the original email* *****@***.com, but they have probably changed the email as well so I couldn't login.**So I would like to change the password of that account that had the *****@***.com linked to it.**And additionally permanently delete these accounts:*https:**web.facebook.com*profile.php?id****************&ref*br*rs*https:**web.facebook.com*profile.php?id****************&ref*br*rs
GetHuman-xtheumg did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-xtheumg fixed the problem
We are waiting for GetHuman-xtheumg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-xtheumg fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman-xtheumg
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 403794 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-xtheumg started working on this issue
Mar 26th 5:31pm