Someone has been trying to access my brother's account for some time now. I changed the...

GetHuman-xtheumg's Recover Account issue with Facebook from March 2019

7 views | 403794 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-xtheumg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-xtheumg's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xtheumg will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-xtheumg can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-xtheumg's own words
Someone has been trying to access my brother's account for some time now. I changed the password and thought that would solve it, but I checked my brother's email and saw alot of notification trying to login to google and facebook. The facebook account ha s been accessed now and I can't recover it anymore. On the other hand the google account had my email linked to it so it didn't get stolen.**The facebook password was changed on Saturday, March *, ****. I tried to login using the original email* *****@***.com, but they have probably changed the email as well so I couldn't login.**So I would like to change the password of that account that had the *****@***.com linked to it.**And additionally permanently delete these accounts:*https:**web.facebook.com*profile.php?id****************&ref*br*rs*https:**web.facebook.com*profile.php?id****************&ref*br*rs

GetHuman-xtheumg did not yet indicate what Facebook should do to make this right.

How GetHuman-xtheumg fixed the problem

We are waiting for GetHuman-xtheumg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-xtheumg fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman-xtheumg
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 403794 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-xtheumg started working on this issue
Mar 26th, 2019 5:31pm