No Facebook access, again. I have provided the numbers from my three friends and I am b...

GetHuman-daculpep's Recover Account issue with Facebook from March 2019

12 views | 403707 similar | 1 following
Help with my Facebook issue
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GetHuman-daculpep's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-daculpep will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-daculpep can let us know if they help or not.
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Before contacting them, items GetHuman-daculpep may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-daculpep's own words
No Facebook access, again. I have provided the numbers from my three friends and I am being told that the data is incorrect. For some background, about four weeks ago, upon login I am asked to identify my friends photos to verify myself. No problem. Done in one minute and I am back online with you. Two weeks ago, I am asked to contact three friends, ask them to go to Facebook.com*recover, and relay a four digit code that I need to enter. I get the three four-digit codes and I STILL cannot access my page. But all of a sudden I am asked to change my password, so I do. Then I STILL cannot access my page. The next day, all is well. Yesterday, same thing but this time, no joy. No password change request, no acceptance of the three four-digit codes codes (yes, i had to distract those people once again). Sadly your choices now become having to call THREE people again, to get them to verify their previous data, OR (interesting) I can give you an image of my passport, Driver’s license, marriage certificate, social security card,… I can have that reviewed and accepted, perhaps. Oh, and you will be certain to delete than image in only ** days. Aren't you the company that was just caught storing my password in plain text? You constantly show us friends of friends, hoping that we will expand your network goals. Sharing data that you sell. If I, a fairly calm person, am sick up and fed, others probably are as well. C'mon

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Facebook

Recover Account issue
Reported by GetHuman-daculpep
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 403707 others
1 customer following this

Timeline

GetHuman-daculpep started working on this issue
Mar 26th, 2019 5:04pm

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