My husband's FB account and emails have been hacked by his ex-wife and children. We cr...

GetHuman2597629's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2597629 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2597629 can let us know if they help or not.
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Before contacting them, items GetHuman2597629 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2597629's own words
My husband's FB account and emails have been hacked by his ex-wife and children. We created a new account and have uploaded a picture of his ID, his passport and screenshots of coonfirmation that his original FB profile is not in his control. At this time, the new FB profile is disabled and he can't get into his former account. **You will notice his former FB profile has unusual activity in the past *-* weeks. It was under the name Jose L Pina Moralez. The new FB is Jose Luis Pina Moralez. We would prefer to access the former as he has over *,*** FB friends. You can reach him at: ***-***-**** (Spanish speaker).**I recently created a new FB with my new name. We are getting married this Saturday. It is currently disabled and I do not have any new identification with the new name on it. I submitted a picture of myself, but I'm not sure if that will help. If you check the profile you will see it is a legitimate FB and those that have responded have given their congratulations. The FB profile is Catalina Pina. You can reach me at ***-***-****. **I have also gone to the police because of harassment from these people, but because right now it is all considered "annoyance" and not a crime, I was not able to make a report. My husband will be filing a report on the stolen FB account, but were not sure what the next steps will be. **Please allow us to keep our profiles. The people reporting them as "fraudulent" are doing it out of malice and are trying to control his brand (He's an artist). They have stolen his FB page. His new email address is *****@***.com

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman2597629
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 403601 others
0 customers following this

Timeline

GetHuman2597629 started working on this issue
Mar 26th, 2019 4:31pm